Loyalty Program

3.1

Members of the Program can accumulate reward point known as CarePoints by scanning the QR code or submission of scoop handles from the purchase of participating Abbott product(s). The range of participating Abbott products are Similac Mom, Similac Gain Plus Gold, Similac Gain Kid Gold, Pediasure, Isomil Plus, Similac Total Comfort, Similac Intelli-Pro, Ensure Gold & Glucerna.

Participating Abbott products may change from time to time at the sole discretion of Abbott.

3.2

CarePoints are earned and accumulated, strictly through the scanning of QR codes from your purchases of participating Abbott products. Purchases of non-participating Abbott products will not qualify for CarePoints. For verification purposes, Abbott may request for proof of purchase of the participating Abbott products. If Members are unable to produce the necessary proof of purchase, the award or denial of the respective CarePoints shall be at Abbott’s sole discretion.

3.3

Abbott may from time to time, in its sole discretion, change the number of CarePoints tagged to the QR codes and scoop handles of the participating Abbott product(s) without prior notice to you.

3.4

CarePoints can be also earned from submission of scoop handles of Abbott Nutrition Products (excluding Stage 1 and Stage 2 Pediatric Nutrition Products). Each submission of scoop handles of Abbott products must be accompanied with a valid redemption form and is to be sent via registered mail to Abbott’s designated redemption centre at:

Abbott My Abbott Cares Redemption
TDG HOLDINGS SDN BHD,
B05-01, Plaza Glomac,
Jalan SS 7/19, SS7,
47301 Petaling Jaya,
Selangor.

Customers submitting scoop handles of Abbott products to the redemption centre are advised to always keep the registered mail number as reference for any enquiries. Submission of scoop handles by hand/ drop off / walk-in to the My Abbott Cares Redemption Centre will not be accepted.

3.5

Crediting of CarePoints to a customer’s My Abbott Cares account from scoop handles may take up to seven (7) days from the redemption centre’s receipt of the scoop handle(s).

3.6

Each QR code can only be successfully scanned once. The CarePoints associated with each successful scan shall be updated in Member’s account within five (5) days.

3.7

The total number of scans you can make per month is limited to the worth of product weight per month. Each brand has a maximum monthly weight as per table below:

Members who exceed the maximum monthly weight limit will be restricted from earning Carepoints all participating brands for the next three (3) months.

3.8

A Member can start earning CarePoints from the date he/she signs up for a Program account (see Section 2 above on “Joining the Program”).

3.9

CarePoints are valid for twelve (12) months from the date that you first join as a Member of the Program via a local MALAYSIA registered valid mobile number.

3.10

CarePoints and privileges are non-transferable and non-exchangeable for (i) cash (in full or in part), (ii) designated products (Stage 1 & Stage 2 Pediatric Nutrition Products) or (iii) non-designated Rewards (as defined hereafter) and may only be used by the Members for purposes outlined in the Program.

3.11

CarePoints credited to your Program account will be reversed, as applicable, if part or all of the CarePoints are obtained through fraud or fraudulent means. Decision of Abbott will be final.

4.1

As a member of the Program, your membership tier will depend on the number of CarePoints you accumulate within 12 months from the date in which you join the Program (the “CarePoint Cycle”). There are 4 separate membership tiers as follows:

4.2

You only need to register for the Program to be placed in the Bronze tier and no purchase of any Abbott products is required for the Bronze tier.

4.3

Your status in a particular Tier is valid for 12 months from the day on which you join the Program (the “Membership Year”). You can upgrade to a higher tier by accumulating the required CarePoints mentioned above within the Membership Year. Upgrading of Membership Tier will be effected 48 hours after our validation that you have accumulated the qualifying number of CarePoints.

4.4

If a My Abbott Cares member who is in the Silver, Gold or Platinum tier does not accumulate the minimum number of CarePoints in the relevant Membership Year necessary to maintain the tier status, the member’s tier status will be downgraded to the next tier below which the member qualifies for based on the CarePoints earned in the relevant Membership Year.

4.5

Membership tiers and CarePoints, are non-transferable and non-exchangeable for (i) cash (in full or in part) or (ii) designated products (Stage 1 & Stage 2 Pediatric Nutrition Products) and may only be used by the Members for purposes outlined in this Program.

5.1

Any redemption submitted by My Abbott Cares Members cannot be exchanged, cancelled or returned. My Abbott Cares Members are advised to submit their redemption requests online at My Abbott Cares portal.

5.2

For any redemption made by submitting scoop handles, a My Abbott Cares Member will have to download and print out the redemption form at Abbott Redemption Catalogue and complete the details on the form. The completed redemption form must be sent together with the scoop handles via registered mail to Abbott’s designated redemption centre stated in paragraph 3.4 above. Abbott reserves the right to reject any redemption, or request for proof of purchase to validate the authenticity of the scoop handles if Abbott has any reason to suspect the CarePoints were accumulated fraudulently or wrongly recorded.

5.3

Digital gift card / e voucher / voucher code is applicable for one (1) time use/redemption and for one (1) transaction only. Their usage is subject to the issuer’s /provider’s terms and conditions. They cannot be combined with other promotions or discounts.

5.4

Redemption itemsdelivered do not include accessories and batteries. In addition, items which has a choice of colour will be delivered on random basis, unless specified in the catalogue.

5.5

All redemptions are subject to availability and may not be exchanged, cancelled or returned.

5.6

Abbott reserves the right to discontinue any participating Abbott products and / or any redemption item and substitute it with a similar item of equal value for redemption at any time without prior notice.

5.7

My Abbott Cares member are advised to examine the redemption items upon receipt. Should there be any good(s) received are faulty, damaged, and / or defective, please contact Abbott Nutrition Customer Careline at 1800-88-6233 (Mon to Fri, 9am – 6pm) within 24 hours from date of receipt to lodge a report AND to return the good(s) immediately in the original packaging within 1 week to the redemption center at members’ own cost to: Abbott My Abbott Cares Redemption, TDG HOLDINGS SDN BHD, B05-01,Plaza Glomac, Jalan SS 7/19, SS7, 47301 Petaling Jaya, Selangor.

5.8

Abbott reserves the right to reject any redemption or request for receipt verification to validate the authenticity of the purchase if fraudulent activity is suspected.

6.1

You may cancel your membership in this Program by emailing wecare@abbott.com to cancel your membership and provide us with your email address and mobile number that was registered in the Program.  Alternatively, you can call to 1800-88-6233 Abbott Careline to cancel your membership and provide us with your email address and mobile number that was registered in the Program.

6.2

Abbott reserves the right in its sole discretion, to revoke your membership in the Program and/or to audit your membership account at any time if fraudulent activity is suspected. If your membership is revoked, any rewards or benefits in your Program account will automatically expire and your access to the Program will automatically terminate. If Abbott suspects illegal activity, fraud, misrepresentation, abuse or violation of these Terms, Abbott also reserves the right to take appropriate legal action, in its sole discretion. For the purposes of an audit, Abbott may at any time during the term of the Program request for selected members to share their proof of purchase including but not limited to purchase receipts, photos of the products, and/or photo of the QR code to validate the authenticity of the purchase.

6.3

Abbott may, in its discretion, modify, restrict, supplement or terminate these Program Terms, and/or the Program at any time without prior notice. [If Abbott amends these Program Terms, an updated version of these Program Terms will reflect those changes and we will notify you of such changes by updating the effective date at the top of these Program Terms.]

7.1

The personal information collected from you in connection with the Program will be processed by Abbott in accordance with our Privacy Policy at https://www.family.abbott/my-en/privacy-policy.html.

7.2

By registering as a member of this Program, you are deemed to have read and understood these Terms and Conditions and have given your consent to Abbott to process your personal data and disclose the same to third parties providing services to Abbott to provide you with the services you request and to respond to your questions in relation to this Program. You also give your consent to Abbott to communicate with you in one or more of the following manners i.e., mail, email, phone, SMS and WhatsApp, to provide you with the services you request and to respond to your questions in relation to this Program.