Terms & Conditions
1. The programme, rewards, privileges and terms and conditions in respect of My Abbott Cares (“Programme”) is created, owned and managed by Abbott Laboratories (M) Sdn Bhd (163560-X).
2. My Abbott Cares Members are subject to the terms and conditions of the Programme, which may be changed, revised, supplemented, suspended, withdrawn or terminated by the Company at any time without prior notice.
3. My Abbott Cares Programme is open to all individual residents of Malaysia with valid/registered mobile number and shall be of the age of 18 years and above.
4. All applications to become Member are subject to valid reward point namely CarePoints which can be accumulated by scanning QR code on the participating Abbott product(s). Participating Abbott’s brand are Similac Mom, Similac Gold Gain Plus S3, Similac Gold Gain Plus S4, Pediasure, Isomil Plus, Similac Total Comfort, Similac Intelli-Pro, Ensure Gold & Glucerna. It may change from time to time at the discretion of Abbott. Abbott reserves the right to change/amend CarePoints tagged to QR codes without prior notice.
MY BENEFITS
Accumulation of CarePoints & Validity
1. CarePoints are valid for 12 months from the first joined date or account created on My Abbott Cares via local MALAYSIA registered valid mobile number
2. CarePoints are earned and accumulated, strictly through the scanning of QR codes from your purchases on participating Abbott products.
3. CarePoints can be also earned from submission of Scoop handles. Submission of scoop handles of Abbott products must be accompanied with valid redemption form and be sent via registered mail to the designated redemption centre below. Customer is advised to always keep the registered mail number as reference for any enquiries. Submission by hand/ drop off / walk-in to the processing centre will not be accepted / entertained. My Abbott Cares Redemption c/o The One Loyalty Marketing Sdn Bhd Block D-61-2, Jaya One, 72A, Jalan University Section 13, 46200 Petaling Jaya, Selangor.
4. Accumulations of CarePoints from Scoop handles may take up to 7 days to reflect upon receiving & validated by the processing centre
5. CarePoints and privileges are non-transferable and non-exchangeable for (i) cash (in full or in part), (ii) non-designated products or (iii) non-designated Rewards (as defined hereafter) and may only be used by the Members for purposes outlined in the Programme.
Membership Tiers Validity & Terms
My Abbott Cares Membership Tier qualifier with accumulative CarePoints from QR codes scan:
Bronze: 0 – 150 accumulative CarePoints within 12 months
Silver: 151 - 300 accumulative CarePoints within 12 months
Gold: 301 - 500 accumulative CarePoints within 12 months
Platinum: 501 and above of accumulative CarePoints within 12 months
1. Upgrading of Membership Tier will be reflected & validated 24hours after confirmation of meeting the qualifier from accumulative CarePoints.
2. Member of My Abbott Cares will be downgraded to next lower tier if you did not meet the qualifier of accumulative CarePoints in the next 12months cycle from the joined date of programme
3. Membership Tiers, are non-transferable and non-exchangeable for (i) cash (in full or in part), (ii) non-designated products or (iii) non-designated Rewards (as defined hereafter) and may only be used by the Members for purposes outlined in the Programme.
FREQUENT ASKED QUESTIONS
1. What is the registered mobile number? The registered mobile number is a local MALAYSIAN mobile number which is linked to your My Abbott Cares account. The last 4 digits of your registered MALAYSIAN mobile number will be shown to you on the authentication page when the OTP is sent.
2. What is an OTP? OTP is a "One-Time Password" which is randomly generated and sent to your registered MALAYSIAN mobile number for validation of your registration.
3. Why do I need to provide a MALAYSIAN mobile number? In an initiative to enhance level of security on account registration, we will be using your MALAYSIAN mobile number as your unique My Abbott Cares account ID. “One Time Password” (OTP) will be sent to your registered MALAYSIAN mobile number.
4. What if I do not wish to provide a MALAYSIAN mobile number to Abbott? Sadly to say you would not be able to join My Abbott Cares Program to earn CarePoints and enjoy member benefits. All CarePoints and redemption are sent to a registered MALAYSIAN mobile number. Without a registered MALAYSIAN mobile number, we are unable to grant you any My Abbott Cares membership. The approval of the application is at the sole discretion of the Company and the Company may reject any applications without assigning any reasons whatsoever.
5. Members must provide their valid/registered mobile phone number when requested by the Company or its employees, in order to enjoy the relevant membership tiers benefits or privileges.
REDEMPTION
- Any redemption submitted by My Abbott Care Members cannot be exchanged, cancelled or returned. My Abbott Cares Members are advised to submit your redemption request via online at My Abbott Cares portal.
- Redemption request submitted from Scoop handles can only be made via form submission to appointed processing & fulfillment center. Abbott reserves the right to reject any redemption or request for proof of purchase to validate the authenticity of the scoop handles if Abbott has any reason to suspect the CarePoints were fraudulently accumulated by members or wrongly recorded.
- Digital gift card / e voucher / voucher code is applicable for one (1) time use/redemption and for one (1) transaction only. Their usage is subject to the issuer’s /provider’s Terms and Conditions. They cannot be combined or accumulated.
- Redemption items delivered do not include accessories and batteries. In addition, items which has a choice of colour will be delivered on random basis, unless specified in the catalogue.
My Abbott Cares member are advised to examine the redemption items upon receipt. Should there be any good(s) received are faulty, damaged, and / or defective, please contact Abbott Nutrtion Customer Careline at 1800-88-6233 (Mon to Fri, 9am – 6pm) within 24 hours from date of receipt to lodge a report AND to return the good(s) immediately in the original packaging within 1 week to the redemption center at members’ own cost. My Abbott Cares Redemption c/o The One Loyalty Marketing Sdn Bhd Block D-61-2, Jaya One, 72A, Jalan University Section 13, 46200 Petaling Jaya, Selangor.
