Loyalty Program

3.1

Members can accumulate reward point(s) known as CarePoints (“CarePoints”) by scanning the QR code printed on the Abbott products they have purchased, beginning from the date the member successfully joins the Program (see Clause 2: Joining the Program).

3.2

The list of participating products from Abbott under this Program are as follows and their additional variants: Similac Mom, Similac Gold Gain Plus (Step 3 and Step 4), PediaSure, PediaSure 10+, Similac Isomil Plus, Similac Total Comfort, Similac Intelli-Pro (Step 3 and Step 4), Ensure Gold and Glucerna (“Participating Products”). Participating Products may change from time to time at the sole discretion of Abbott.
 

For the avoidance of doubt, Participating Products do not include the following: Similac Step 1, Similac Step 2, Similac Inte-P Step 1, Similac Inte-P Step 2, Similac TC, Similac Isomil, Similac Arize, Similac Lactose Free and Similac Neosure. 

3.3

3.4

All CarePoints shall be valid for a period of three hundred and sixty-five (365) days calculated from the date the respective CarePoints are credited to the Member’s account (“CarePoints Validity Period”). Any CarePoints that are not redeemed within the applicable CarePoints Validity Period shall automatically expire and be forfeited. For the avoidance of doubt, each CarePoints earning transaction shall have its own CarePoints Validity Period of 365 days. 

3.5

Abbott may from time to time, in its sole discretion, change the value or quantity of CarePoints associated with the Participating Products without prior notice. 

3.6

The CarePoints associated with each QR code can only be earned once. The corresponding CarePoints from each successful scan shall be updated in the member’s account within five (5) working days.

3.7

Effective 1 January 2026, Members can no longer earn or redeem CarePoints through the submission of scoop handles from Participating Products.

3.8

The total number of products scans each Member can perform within each 30-day period is limited by the product weight as set out in the table below:

Members who exceed the maximum 30-day weight limit for any brand of Participating Products will be restricted from earning CarePoints once the limit has been reached. Their account will remain locked for the next three (3) months, or ninety (90) days, from the date of the last scan.

To unlock the account, the Members need to contact Abbott Customer Careline at 1800-88-6233 (Monday to Friday, 9am to 6pm) to submit the proof of purchase to get their points credited to the account.

3.9

CarePoints and privileges under this Program are non-transferable and non-exchangeable for (i) cash (in full or in part), (ii) designated products (Stage 1 & Stage 2 Pediatric Nutrition Products) or (iii) non-designated Rewards (as defined hereafter) and may only be used by the members for purposes outlined in the Program.

3.10

Abbott retains the absolute discretion to forfeit any CarePoints obtained through fraud and/or fraudulent means without further notice.

4.1

There are four (4) membership tiers under the Program (“Membership Tier”). Each Member’s Membership Tier is determined based on the CarePoints accumulated during the period from 1 January to 31 December of each calendar year (both dates inclusive) (the “CarePoints Cycle”).  The four (4) Membership Tiers as follows: 

4.2

For the purpose of Membership Tier qualification, only CarePoints earned from scanning participating product QR code scan transactions will be qualified.

4.3

Each Members’ Membership Tier will be reviewed annually on 1 January based on the eligible CarePoints accumulated during the previous calendar year (1 January to 31 December). If a Member does not accumulate the minimum number of eligible CarePoints required to maintain their current Membership Tier, the Member will be downgraded by one (1) Membership Tier. For Members who have been registered for less than twelve (12) months (“New Member”) as of their first annual tier review date, their Membership Tier will not be subject to review and instead be reviewed at the next annual tier review.

4.4

Membership validity in a particular tier is valid during each CarePoints Cycle. An upgrade to a higher tier occurs after the Member accumulates sufficient CarePoints within the respective Carepoints Cycle. Any upgrade in Membership Tier will be activated within 48 hours after Abbott’s validation that a Member has accumulated sufficient CarePoints.

4.5

Membership Tiers are non-transferable and non-exchangeable for (i) cash (in full or in part) or (ii) designated products (Stage 1 & Stage 2 Pediatric Nutrition Products) and may only be used by the member(s) for purposes outlined in this Program.

4.6

Each Membership Tier entitles Members to additional CarePoints benefits, such as birthday, welcome bonus and product scan (“Tier Benefits”).

• Birthday CarePoints are only awarded when at least one (1) QR code from Participating Products is scanned during the Member’s birthday month, with the Member’s date of birth (DOB) updated in their member profile.
• Welcome Bonus is awarded upon upgrading to a new Membership Tier.
• Product Scan Bonus applies only to QR codes scanned from Participating Products. Each valid product scan will earn the corresponding bonus CarePoints.

The Tier Benefits as follows:

6.1

Members may cancel their membership in this Program by sending an email to wecare@abbott.com or calling Abbott Customer Careline at 1800-88-6233 and providing us with your email address and mobile number that was registered in the Program.

6.2

Abbott reserves the right in its sole discretion, to revoke a Member’s membership in the Program and/or to audit a Member’s membership account at any time if fraudulent activity is suspected.  If A Member’s membership is revoked, any rewards and/or benefits in the Member’s account will be forfeited immediately, and your access to the Program will automatically terminate. If Abbott suspects illegal activity, fraud, misrepresentation, abuse or violation of the Program Terms, Abbott also reserves the right to take appropriate legal action it deems reasonable. For the purposes of an audit, Abbott may at any time during the term of the Program request for selected Members to share their proof of purchase including but not limited to purchase receipts, photos of the products, and/or photo of the QR code to validate the authenticity of the purchase. If a member believes their account has been suspended in error, they may contact the Careline at 1800-88-6233 (Monday to Friday, 9:00 AM to 6:00 PM) and provide the necessary supporting documents and proof of purchase for verification. Upon successful review, access to the account and any accumulated points may be reinstated.

6.3

Abbott may, in its discretion, modify, restrict, supplement or terminate the Program Terms, and/or the Program at any time without prior notice. [If Abbott amends these Program Terms, an updated version of these Program Terms will reflect those changes, and we will notify you of such changes by updating the effective date at the top of these Program Terms.]

7.1

The personal information collected from you in connection with the Program will be processed by Abbott in accordance with our Privacy Policy at https://www.family.abbott/my-en/privacy-policy.html.

7.2

By registering as a member of this Program, you are deemed to have read and understood these Program Terms and have given your consent to Abbott to process your personal data and disclose the same to third parties providing services to Abbott to provide you with the services you request, to respond to your questions in relation to this Program or for other marketing and promotions related activities. You also give your consent to Abbott to communicate with you in one or more of the following manners i.e., mail, email, phone, SMS and WhatsApp or other available social messaging channels, to provide you with the services you request, to respond to your questions in relation to this Program or for other marketing and promotional purposes.