Abbott Homecare Connect – Nursing Service

Building confidence in home enteral feeding

Abbott understands that we all have unique needs. Our dedicated Clinical Nurse Educators provide personalised support and training, ensuring patients, caregivers and healthcare professionals feel confident and reassured in all aspects of home enteral feeding.

Tailored training services

Our training and education is tailored to meet the needs of patients, caregivers, and healthcare professionals. Topics include:


How to operate the FreeGo® pump


Bolus feeding via syringe or gravity set


Managing and caring for tube-feeding equipment


Caring for and managing stoma sites


Administering medication through enteral tubes

Tailored training services for enteral feeding

Our Nurse Service team

The Abbott Homecare Connect Nursing Service consists of a team of Clinical Nurse Educators providing support nationally who:


Are registered with the Nursing and Midwifery Board of Australia (NMBA)


Complete annual training and clinical competency assessments


Hold Police and Working with Children checks


Operate within Abbott 's clinical governance framework for safe, high-quality healthcare delivery



How do I return my FreeGo® pump?

When you no longer require your FreeGo® pump and/or accessories, all items can be returned in their original box to Abbott Nutrition using Australia Post to: Reply Paid 87773 ANI Service Centre, Locked ´ag 2005, North Ryde, NSW 1670.

How do I enquire about loaning a FreeGo® Pump?

To enquire about loaning a FreeGo® pump you can contact our ANI service centre by email:

How do I contact an Abbott Homecare Connect Nurse?

Abbott has a team of five Clinical Nurse Educators nationally. You can contact our Nursing Service team by phoning 1800 971 557.

I need help with my FreeGo® pump, who can I contact?

You can contact either our Abbott Pump Service Centre on 1800 819 831 or one of our Abbott Homecare Connect Nurses on 1800 971 557.

Where can I find information on how to use my FreeGo® pump?

You can find a link to a step-by-step online training video here.

Food for Special Medical Purposes. Use only under medical supervision.

Abbreviation: NMBA: Nursing and Midwifery Board of Australia.