Frequently Asked Questions

The program

What is the G.O.A.L.S. Type 2 Diabetes?

The program is designed to provide the support you will need to achieve positive changes to glucose control, weight and/or lifestyle habits as part of diabetes management.

You will set your goal at the start of the program and be followed through with a dedicated wellness advocate who will provide personalized Nutrition & Exercise guidance based on your current lifestyle and preferences. As part of the program, you will be incorporating Glucerna®, and FreeStyle Libre- a continuous glucose monitor that gives you valuable real-time feedback on diet and exercise changes.

Get started with a 14-day trial or get best results with full 30-day program (renewable after every 30 days).

Will I be forced to make drastic changes to my lifestyle? Eg. Not being able to enjoy hawker favourites or having to do vigorous exercise daily.

Rest assured you will not be forced to make drastic changes to your current lifestyle. The program is designed to help you make sustainable lifestyle changes. All guidance provided during the program will be 100% customized, localized, gradual and manageable to ensure that it is sustainable in the long run.
Your dedicated wellness advocate will make suggestions with reference to your ability and preferences, as well as your current lifestyle.

I don’t think I can make the time commitment due to my busy schedule.

The program is uniquely designed to be convenient so as to cater to busy individuals like you!

  • Spend less then 15 mins per week to communicate with your dedicated wellness advocate.
  • Choose to connect remotely at your convenience, anytime anywhere! You do not have to travel physically to the clinic.
  • The starter kits will be delivered to your preferred location.
  • Your goals and plans will be customized with your input, taking into consideration your preferences, to ensure that you are comfortable with your lifestyle changes. The program will:
    • Not require you to make drastic changes to your current lifestyle
    • Encourage small, manageable changes to your current lifestyle that can be sustained

Why is the full 30-Day program so expensive?

This 90-day program is highly unique as not only will it provide you with clinically proven-to-work products, it will also equip you with convenient technology and expert guidance tailored you your needs to empower you with valuable knowledge and skills, to help you manage Diabetes in the long term.

The starter kit (2 GTC 850g + 1 x FSL + 1-month digital coaching) at $199 is a very attractive package and, this is an exclusive price to encourage you to start making positive changes to your lifestyle for better control. This offer price amounts to a total cost saving of up to $98 when compared to the current market prices.

What does success look like for me?

You will set your personal goal at the start of the program and throughout the program, be supported to achieve it. To achieve your goals, it is important for you to be open and communicate them to your wellness advocate.

What is the 14-Day trial? What happens after the 14 days?

The 14-Day trial program aims to provide you with 14-days of personalized Nutrition & Exercise guidance by your dedicated wellness advocate. As part of the program, you will be incorporating Glucerna, and FreeStyle Libre – a continuous glucose monitor.

After the 14-day program, you may choose to exit the program or continue with the full 30-day program for best results.

What is the full 30-day program? What happens after the 30 days?

The full 30-Day program aims to provide you with 30-day personalized Nutrition & Exercise guidance by your dedicated wellness advocate. As part of the program, you will be incorporating Glucerna, and FreeStyle Libre – a continuous glucose monitor.

After the 30-day program, you may choose to exit the program or continue to renew the for the next 30-days for best results.

14-Day Trial or Full 30-Day program? Which one should I choose?

It all depends on your goals, the time you have available as well as your budget. Both programs include personalized nutrition and exercise programs delivered by the wellness advocate. The 30-day program will include glucose monitoring to provide feedback.

If you want to experience the program, get started with the shorter 14-day trial at $68 (before GST). If you are convinced about the program, select the full 30-day program at $199 (before GST) for best results.

Diet

What kind of diet guidance will be provided?

Based on the goals you want to achieve at the end of the program, your dedicated wellness advocate will provide customized guidance on how you can make small, manageable changes to your current dietary habits. You will also be empowered with practical knowledge that you can apply to your diet in the long run to stay in control. Rest assured, you will not be given strict and restrictive meal plans to follow.

Can the meal plans be customized to suit local preferences or they made up of western food choices?

Diet guidance will be based on your current eating habits and preferences – local or western.
You will not be forced to comply with a new, rigid recommendations or plans that you are uncomfortable with.
Feel free to discuss your diet preferences with your wellness advocate.

Are the meals prepared and sent to my home?

The program provides diabetes nutrition education and meal plans that include Glucerna.
The starter kit that will be sent to your home will include Glucerna.
However, cooked meals are not included in this program.

Exercise

What type of exercise will I be asked to do?

Customized exercise guidance will be provided to you based on your goals, lifestyle habits, current activity levels and exercise regime (if any). A variety of exercises to improve strength, flexibility and aerobic capacity may be suggested at an intensity level suitable and manageable for you.
You will not be forced to comply with a new or rigid regime that you are uncomfortable with.

I am unable to engage in exercise due to medical reasons. Can I still join the program?

Yes! You can definitely still join the program!
The program will be 100% customized based on your goals, current lifestyle preferences, including physical activity limits.

Monitoring

I do not have a compatible mobile device for the FreeStyle Libre Link App.

We will loan you the FreeStyle Libre reader for the duration of the program

Is it compulsory to use FreeStyle Libre? Can I stick to conventional glucose testing?

The use of FreeStyle Libre will provide highly valuable information and insights (e.g., Glucose variability) to support you and your wellness advocate in making positive changes throughout the program. Every sensor will last for 14 days and it is highly recommended for you to include at least 1 FreeStyle Libre in the course of your program.

Glucerna

How do I use Glucerna®? Must I drink Glucerna® everyday or at every meal?

Depending on your goals and calorie requirement, Glucerna® may be used as a full or partial meal, or snack replacement.
Your dedicated wellness advocate will provide you with guidance on how you can incorporate Glucerna® into your daily diet.

How many servings of Glucerna® do I need to take?

Based on your lifestyle and goals, your dedicated wellness advocate will recommend the number of servings of Glucerna® to include in your diet.
We recommend 1-2 servings of Glucerna® a day to be used as full or partial meal replacements, or a snack.

Is there a specific time or meal to consume Glucerna® everyday?

There is no specific time or meal to consume Glucerna. You are free to integrate Glucerna® into your current lifestyle as preferred to be enjoyed at any meal or snack time.

How can Glucerna® support diabetes management?

Glucerna’s Triple Care System supports you in 3 key areas: 1) steady energy, 2) bone-muscle-nerve health and, 3) heart & digestive health. These 3 areas are important as people with diabetes experience symptoms or complications related to these areas due to disease progression.

Steady energy
You might not distinctively feel it, but fluctuations in glucose level can result in fatigue and hunger pangs.
Glucerna® has:

  • Advanced and improved slow-release carbohydrate blend
  • Low Glycemic Index (GI)
  • Inositol serve (4x* higher); & Chromium for macronutrient metabolism
  • Vitamins B2, B12 and Vitamin C & B6 to reduce tiredness & fatigue

Support for muscle, bone and nerve health
Diabetes and poor glucose control, in the long run, may contribute to the decline in skeletal muscle mass and strength (sarcopenia), brittle bones (osteoporosis) , as well as malfunctioning of nerves (neuropathy). Good nutrition is important to help you support muscle, bone and nerve health.
Glucerna® contains:

  • High quality Triple Protein blend to provide essential amino acids needed to aid in the building and maintenance of muscle tissue
  • Calcium (223mg/ serve) & Vitamin D (6.51mcg/ serve) to support strong bones
  • Vitamin B1, B2, B6 and B12 to support nerve function

Unique Lipid & Dual Fiber blend
Over time, high blood glucose from diabetes can damage the blood vessels and the nerves, putting you at risk of heart diseases. Making smarter fat choices can help support heart health – avoid trans fat, eat less saturated fat and cholesterol and, include unsaturated fats as part of a well-balanced diet. A high fibre diet is associated with lower blood cholesterol levels which in turn reduces risk of cardiovascular disease.
Glucerna® has:

  • Unique Lipid Blend with Monounsaturated fat (MUFA), low Saturated Fat, Cholesterol-free and Trans-fat free
  • Unique Dual Fiber blend with Oat Fiber and FOS

*Compared to previous formula

Can I eat something together with Glucerna®?

Depending on your goals and calorie requirements, Glucerna® can be used as a full or partial meal replacement or a snack replacement.
Your dedicated wellness advocate will provide you with guidance on how you can incorporate Glucerna® into your diet.

FreeStyle Libre

Is there a needle on the sensor?

The Sensor is applied to the back of the upper arm with a simple, disposable device called an applicator. The flexible Sensor is introduced by a u-shaped sharp that is equivalent in diameter to a 23-gauge (0.64 mm) needle. When the Sensor is applied, a small (5mm) filament is inserted just under the skin, and held in place with a small adhesive pad. Most patients don’t feel pain when applying the FreeStyle Libre Sensor.†

† Data on file. In a study conducted by Abbott Diabetes Care, 93.4% of patients surveyed (n=30) did not feel discomfort under the skin while wearing the Sensor.

How easy is it to apply?

Step 1 – Select the site
Select an area of the skin on the back of your upper arm that generally stays flat during normal daily activities (no bending or folding). Choose a site that is at least 2.5 cm away from an insulin injection site. To prevent discomfort or skin irritation, select a different site other than the one most recently used.

Step 2 – Prepare the skin
To improve adhesion, clean the skin with soap and water, allow the skin to air dry and clean the skin with an alcohol wipe.

Step 3 – Apply the sensor
Follow the guide provided with your sensor and apply the sensor to the prepared sensor site.

Will the sensor fall off easily?

The Sensor is applied to the back of the upper arm with a simple, disposable device called an applicator. The flexible Sensor is introduced by a u-shaped sharp that is equivalent in diameter to a 23-gauge (0.64 mm) needle. When the Sensor is applied, a small (5mm) filament is inserted just under the skin, and held in place with a small adhesive pad. Most patients don’t feel pain when applying the FreeStyle Libre Sensor.†

† Data on file. In a study conducted by Abbott Diabetes Care, 93.4% of patients surveyed (n=30) did not feel discomfort under the skin while wearing the Sensor.

How accurate is the reading?

The FreeStyle Libre system has been clinically proven to be accurate, stable, and consistent over 14 days. It does not require finger prick calibration and may be used in place of routine finger prick glucose testing.1*

1 Bailey, et al. The Performance and Usability of a Factory-Calibrated Flash Glucose Monitoring System. Diabetes Technology & Therapeutics, Volume 17, Number 11, 2015.
*A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the system or when symptoms do not match the system readings.

What is continuous glucose monitoring?

Traditional blood glucose monitoring provides users with glucose readings that represent distinct points in time. Users do not get comprehensive information regarding how their glucose levels have been changing, nor do they get information about where their glucose levels are going. Without such information, it can be easy to miss significant glucose fluctuations – the ups and downs. Continuous glucose monitoring gives a more complete picture of glucose fluctuations by providing glucose values dependent on the system from every minute to every 5 minutes. Understanding how their glucose levels have been changing makes it possible for users and their healthcare team to take appropriate actions and make therapy adjustments.

The FreeStyle Libre system is a new and user-friendly way to discreetly obtain glucose readings. The FreeStyle Libre system offers benefits of both CGM and BGM – on one hand it provides a complete picture of glucose variations while on the other, it allows users to get their current glucose readings in a flash by just scanning the reader over the Sensor.

Continuous Glucose Monitoring is designed to provide a solution to easily, quickly and discreetly capture complete glucose information with a simple scan.

How much is the cost of using this? Is more expensive than the conventional blood glucose monitor?

FreeStyle Libre retails at $92 per sensor. The FreeStyle Libre system offers benefits of both CGM and BGM – on one hand it provides a complete picture of glucose variations while on the other, it allows users to get their current glucose readings in a flash by just scanning the reader over the Sensor.

Click here to understand more on the difference between traditional blood glucose monitoring versus flash monitoring. 

Payment

I have registered for the program. How do I make payment?

Purchase of the program starter kit is done on NOVI Health’s website.

Click through the link and make your purchase. You will thereafter be contacted by the Novi Health team to initiate your program.

Alternatively, please call the Abbott Careline at 6278 6220 for further guidance.

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